Refund Policy

Returns & Refund Policy — Croft Decals

Last updated: 15 September 2026

At Croft Decals (www.croftdecals.co.uk), all of our vinyl graphics and decals are produced using high-grade materials and inspected before packaging. We want you to be completely satisfied with your order.

Please read our policy below regarding standard items, personalised/custom cuts, and fitting guidelines.

1. Standard (Non-Personalised) Items — 14-Day Return Window

Under the Consumer Contracts Regulations 2013, you have the statutory right to cancel and return standard, non-customised products within 14 days of receipt:

Condition of Returned Items: Items must be returned in their original, unused, resalable condition. The decal must remain completely intact on its original wax backing paper with the application transfer tape untouched and unpeeled. We cannot accept returns for decals that have been peeled, cut, partially applied, or altered.
Return Postage: Return shipping costs are the responsibility of the buyer. We strongly recommend using a tracked postal service (e.g. Royal Mail Signed For), as we cannot issue refunds for items lost or damaged in transit back to us.
Packaging: Decals must be returned in suitable protective packaging (e.g. rigid cardboard-backed envelopes or postal tubes) to prevent creasing or folding in transit.

2. Custom, Personalised & Made-to-Order Cuts (Exempt from Return)

Under UK consumer law, goods that are made to the consumer’s specifications or are clearly personalised are legally exempt from the standard 14-day statutory cancellation/return period.

Non-Returnable Items Include: Decals featuring bespoke text, custom names, numbers, or dimensions specified by you. Bespoke artwork, club logos, or one-off design requests. Graphics cut to specific non-standard sizing or reverse-cut (mirrored) for inside-glass mounting upon request.
Cancellations: Custom orders cannot be cancelled or refunded once vinyl cutting and production have commenced in our workshop.
Proofing & Accuracy: Please double-check all spelling, capitalization, measurements, and cut orientation prior to ordering. We cut strictly according to the details provided in your order.

3. Application & Fitting Liability (Important)

Vinyl application requires appropriate surface preparation, proper cleaning, and care:

No Liability for Fitting Errors: We cannot accept returns, provide replacements, or issue refunds for decals damaged during installation (including air bubbles, tearing, stretching, creasing, or dropping on dirty ground).
Surface Adhesion: We provide fitting advice with our products, but final surface suitability is the customer's responsibility. We cannot refund decals that fail to adhere due to surface contaminants (wax, polish, ceramic coatings, silicone sprays, grease, or dirt), or application to low-energy plastics, rubber, or freshly painted surfaces (paint must cure for at least 2–3 weeks before vinyl application).

4. Damaged in Transit or Workshop Errors

If an item arrives damaged due to postal handling, or if we have made an error (e.g. incorrect colour, size, or spelling differing from what you ordered):

Contact us at info@croftdecals.co.uk within 48 hours of delivery.
Include your Order Number and clear photographs showing: The damaged outer packaging/envelope. The damaged or incorrect decal lying flat on its original backing paper prior to any application attempt.
Once verified, we will arrange a priority replacement cut dispatched free of charge, or issue a full refund to your original payment method.

5. Refund Processing

Once an eligible returned item is received and inspected at our workshop, we will notify you by email.
Approved refunds are processed immediately back to your original payment method (debit/credit card or PayPal).
Depending on your bank or card issuer, funds typically take 3–5 working days to appear in your account.

6. How to Start a Return

Before sending any item back, please email us with your order reference:

Email: info@croftdecals.co.uk
Returns Address: Holm, King Edward, Banff, Aberdeenshire, AB45 3NB

(Please do not return items without contacting us first, as unauthorised returns cannot be tracked or processed).