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Terms &
Conditions

Terms & Conditions — Croft Decals

Last updated: September 2026

Welcome to Croft Decals (www.croftdecals.co.uk). By placing an order through this website, you agree to be bound by the following Terms and Conditions. Please read them carefully before completing your purchase.

 

1. General & Business Information

  • This website is operated by Croft Decals ("we", "us", "our").

  • For any inquiries regarding orders, products, or these terms, please contact us at: info@croftdecals.co.uk.

 

2. Products & Specifications

  • Representation: We make every effort to display product dimensions, vinyl colours, and preview images as accurately as possible. However, due to differences in monitor displays, screen calibrations, and ambient lighting, actual vinyl colours may vary slightly from what appears on your screen.

  • Intended Use: Our vinyl graphics are cut from high-grade, outdoor-rated polymeric vinyl suitable for automotive bodywork, glass, painted panels, and smooth non-porous surfaces. We cannot guarantee adhesion to textured plastics, low-energy plastics, rubberised finishes, or freshly applied paintwork (paint must be allowed to fully outgas/cure for at least 2–3 weeks prior to decal installation).

 

3. Orders, Custom Graphics & Personalisation

  • Customer-Supplied Information: For custom text, vehicle sizing, or bespoke graphics, it is your responsibility to ensure all spellings, capitalization, punctuation, dimensions, and cut orientations (e.g., standard external vs. reverse cut for inside glass) are checked and accurate before placing your order.

  • Trademarks & Copyright: By submitting bespoke logos, text, or artwork for cutting, you warrant that you hold the legal right or permission to reproduce such designs. Croft Decals assumes no liability for trademark or copyright infringement arising from custom client requests.

 

4. Pricing & Payment

  • All prices on the website are displayed in Pounds Sterling (GBP).

  • Payment must be made in full at the time of checkout via our supported payment gateways (e.g., debit/credit card, PayPal, Apple Pay).

  • Orders will not enter the production queue until payment has successfully cleared.

 

5. Production & Dispatch

  • Turnaround Times: Because our vinyl graphics are cut and finished to order in our workshop, standard processing time is typically 1–3 business days prior to dispatch. During peak periods, dispatch times may vary slightly.

  • Delivery: Orders are dispatched via Royal Mail (or nominated courier service depending on parcel dimensions/service selected at checkout).

  • Delivery Delays: While we dispatch orders promptly, we cannot be held responsible for carrier delays once parcels have been handed over to Royal Mail or courier networks.

 

6. Application & Fitting Liability

  • Self-Installation: Applying vinyl decals requires proper surface preparation, care, and attention. We provide fitting guidance with orders, but final application is strictly the responsibility of the customer.

  • Exclusion of Fitting Damage: Croft Decals is not liable for: Decals damaged during fitting (e.g., stretching, tearing, air bubbles, improper squeegee pressure, or lifting caused by dirty/greasy surfaces). Decals lifting due to contamination, wax, ceramic coatings, silicone sprays, or improper cleaning solvents. Any minor cosmetic damage or paint peeling upon removal of vinyl from repainted, damaged, or aged bodywork.

 

7. Cancellations, Returns & Refunds

Under the Consumer Contracts Regulations 2013, your rights regarding cancellations and returns depend on whether the item is a standard stock product or custom-made:

 

A. Custom & Made-to-Order Items (Non-Returnable)

  • Any decal produced with custom text, bespoke dimensions, personalised numbers/lettering, or tailored vehicle specifications is exempt from the statutory 14-day cooling-off return period.

  • Custom orders cannot be cancelled or refunded once production/cutting has commenced, unless the product is defective or an error was made on our part.

 

B. Standard Stock Items

  • For standard, non-personalised items, you have the right to cancel and return your purchase within 14 days of receipt.

  • Returned items must be in an unused, uncut, and resalable condition with original backing paper and application tape completely intact.

  • The customer is responsible for return postage costs unless the item arrived damaged or incorrect.

 

C. Damaged or Incorrect Goods

  • If an item arrives damaged in transit or differs from what was ordered due to our error, please notify us within 48 hours of delivery with clear photographs showing: The outer packaging. The damaged/incorrect item.

  • Upon verification, we will promptly issue a replacement cut or a full refund.

 

8. Governing Law

These Terms and Conditions and any contracts made under them are governed by and construed in accordance with the laws of Scotland, England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of the United Kingdom.

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